Mail Policy

The Mail Policy mentioned below is a part of our Acceptable Usage Policy, and it must be strictly followed by all our customers. We would like you to keep the following things in mind, before sending any kind of emails from your website hosted on our servers:- 

Bulk Mailing

  1. Sending e-mails to a purchased email data or email data collected through an offline source is absolutely prohibited.
  2. Any kind of email communication through an email address hosted on your website or through PHP code/script at your website should be sent out to opt-in e-mail addresses only. Here, opt-in means where the user has submitted his email address on your website on registration or a subscription form, and also confirmed the same by clicking on a verification or confirmation link received in his email.
  3. All mailing activity (limited to the opt-in subscribers of course) must contain proper unsubscribe information. And all unsubscribe requests must be entertained and processed with minimal delay.
  4. You must limit your legitimate email activities to the hourly limit of 100 emails/hour per cPanel account. We recommend you throttle it to at the very least sending 1 email every 36 seconds. (Sending 1 every 36 seconds would send 100 emails within 1 hour, keeping you below the 100 outgoing email limit). If the mailing list software you're using does not allow you to throttle you must switch to an application or script that will. 
  5. Any SPAM complaint arising from the recipients of the emails sent by you will be considered a violation of our policy. We take a zero-tolerance stance against sending unsolicited e-mail and other forms of spam.

Not adhering to the above policies will result in the suspension of your web hosting account, and it will not be eligible for re-activation or refund under such circumstances.

Mail Storage Limits

  1. The per-mailbox quota must not exceed the limits specified below for respective web hosting plans:- 
    • Starter – 100 MB per mailbox 
    • Personal – 250 MB per mailbox 
    • Developer – 250 MB per mailbox 
    • Freelancer – 250 MB per mailbox 
    • Expert – 250 MB per mailbox 
    • Business – 1 GB per mailbox 
    • Ultimate – 2 GB per mailbox 
  2. The combined total / overall mail storage for all email accounts under an unlimited web hosting order must not exceed the limits specified below for respective web hosting plans:-
    • Business – 5 GB 
    • Ultimate – 10 GB 

You can increase your overall mail storage quota by purchasing mail storage blocks in multiples of 10 GB at just Rs.10/day on a pro-rata basis. For e.g. you purchase 10 GB additional mail storage on 25-April-2023 and your web hosting expires on 25-May-2023, you will pay Rs.10 x 30 days = Rs.300+tax only to increase your overall mail storage limit by 10 GB. 

To reduce your mail usage, you can delete emails from your mailbox through webmail, or you can delete emails in bulk by using the "Email Disk Usage" tool provided in cPanel / webmail. If you have configured your email account in a mail client/application like Outlook, Thunderbird, etc., you can enable the option to "remove mails from server after download" while configuring the account in the mail client.